Expert Series ·
S2 · E7
Navigating the Future: How AI Copilots Transform Customer and Employee Experiences
About this episode
Amaresh Tripathy discusses how enterprises can harness AI copilots to provide enterprise value while improving experiences for both customers and employees.
In this conversation we dig into what’s actually working, where teams get stuck, and the practical moves leaders can make right now — a candid look at the strategy, the trade-offs, and the human side of building great financial services experiences.
In this episode
- 03:25 AI companions built around people, not use cases
- 11:54 Toward an organizational brain
- 17:06 The prior authorization copilot for nurses
- 20:22 Your AI budget was frozen before GPT existed
- 24:33 ESG GPT and the hunt for hidden signals
- 30:31 Change arrives like termites, not a storm
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