Adventures in Digital Transformation
About this episode
Financial services executive Barbara Donahue-Clarke, formerly Senior Vice President at State Street, joins NovusNorth's Michelle Palomera to talk through what it actually takes to lead a large-scale digital transformation program. Donahue-Clarke covers building a clear roadmap with client and industry collaboration built in, setting up metrics across operational efficiency, risk, and technology effectiveness, and using outside partners to validate a roadmap along the way. She also reflects, in recognition of Women's History Month, on advice for emerging women leaders in financial services, and on how much digitization opportunity, from paper contracts to full front-to-back data flows, still remains in the industry.
In this conversation we dig into what’s actually working, where teams get stuck, and the practical moves leaders can make right now — a candid look at the strategy, the trade-offs, and the human side of building great financial services experiences.
In this episode
- 03:43 How do you actually measure a transformation?
- 05:06 What makes tech and business actually align
- 07:41 When to bring in outside help
- 09:55 The paper contracts nobody's digitized yet
- 12:44 Advice for the next generation of female leaders
